{"id":271,"date":"2026-08-20T21:51:40","date_gmt":"2026-08-20T18:51:40","guid":{"rendered":"https:\/\/audioguide.myplayground.gr\/?page_id=271"},"modified":"2026-10-10T15:03:06","modified_gmt":"2026-10-10T12:03:06","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.audioguide.gr\/en\/oroi-proypotheseis\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"271\" class=\"elementor elementor-271\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6a5f4 e-con-full ag-band ag-page-hero ag-page-hero--split e-flex e-con e-parent\" data-id=\"6a6a5f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e79276 e-con-full ag-page-hero__copy e-flex e-con e-child\" data-id=\"2e79276\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6215963 ag-label elementor-widget elementor-widget-text-editor\" data-id=\"6215963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEquipment rental\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78ee5d5 ag-d1 elementor-widget elementor-widget-heading\" data-id=\"78ee5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Equipment Rental Terms &amp; Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3edca13 e-flex e-con-boxed e-con e-parent\" data-id=\"3edca13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0687d3f elementor-widget elementor-widget-html\" data-id=\"0687d3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    .ag-terms {\r\n      --ag-text: #17232b;\r\n      --ag-muted: #66737b;\r\n      --ag-line: #e3e8eb;\r\n      --ag-soft: #f6f8f9;\r\n      --ag-accent: #3c90ad;\r\n      max-width: 980px;\r\n      margin: 0 auto;\r\n      padding: clamp(32px, 6vw, 88px) 24px;\r\n      color: var(--ag-text);\r\n      font: inherit;\r\n      line-height: 1.72;\r\n    }\r\n\r\n    .ag-terms * {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    .ag-terms__header {\r\n      max-width: 820px;\r\n      margin-bottom: clamp(40px, 7vw, 72px);\r\n    }\r\n\r\n    .ag-terms__eyebrow {\r\n      margin: 0 0 14px;\r\n      color: var(--ag-accent);\r\n      font-size: 0.82rem;\r\n      font-weight: 700;\r\n      letter-spacing: .08em;\r\n      text-transform: uppercase;\r\n    }\r\n\r\n    .ag-terms h1 {\r\n      margin: 0 0 20px;\r\n      font-size: clamp(2.15rem, 5vw, 4.4rem);\r\n      line-height: 1.04;\r\n      letter-spacing: -0.04em;\r\n    }\r\n\r\n    .ag-terms__intro {\r\n      max-width: 760px;\r\n      margin: 0;\r\n      color: var(--ag-muted);\r\n      font-size: clamp(1.05rem, 1.8vw, 1.22rem);\r\n    }\r\n\r\n    .ag-terms__notice {\r\n      margin: 30px 0 0;\r\n      padding: 20px 22px;\r\n      border-left: 3px solid var(--ag-accent);\r\n      background: var(--ag-soft);\r\n      border-radius: 0 12px 12px 0;\r\n    }\r\n\r\n    .ag-terms__notice p {\r\n      margin: 0;\r\n    }\r\n\r\n    .ag-terms section {\r\n      padding: clamp(28px, 5vw, 48px) 0;\r\n      border-top: 1px solid var(--ag-line);\r\n    }\r\n\r\n    .ag-terms h2 {\r\n      margin: 0 0 22px;\r\n      font-size: clamp(1.45rem, 3vw, 2.15rem);\r\n      line-height: 1.18;\r\n      letter-spacing: -0.025em;\r\n    }\r\n\r\n    .ag-terms h3 {\r\n      margin: 28px 0 8px;\r\n      font-size: 1.05rem;\r\n      line-height: 1.35;\r\n    }\r\n\r\n    .ag-terms p {\r\n      margin: 0 0 14px;\r\n    }\r\n\r\n    .ag-terms ul {\r\n      margin: 16px 0 0;\r\n      padding-left: 1.2rem;\r\n    }\r\n\r\n    .ag-terms li {\r\n      margin: 0 0 12px;\r\n    }\r\n\r\n    .ag-terms__table-wrap {\r\n      overflow-x: auto;\r\n      margin: 22px 0;\r\n      border: 1px solid var(--ag-line);\r\n      border-radius: 14px;\r\n    }\r\n\r\n    .ag-terms table {\r\n      width: 100%;\r\n      border-collapse: collapse;\r\n      min-width: 560px;\r\n    }\r\n\r\n    .ag-terms th,\r\n    .ag-terms td {\r\n      padding: 15px 18px;\r\n      text-align: left;\r\n      border-bottom: 1px solid var(--ag-line);\r\n      vertical-align: top;\r\n    }\r\n\r\n    .ag-terms th {\r\n      background: var(--ag-soft);\r\n      font-size: .92rem;\r\n    }\r\n\r\n    .ag-terms tr:last-child td {\r\n      border-bottom: 0;\r\n    }\r\n\r\n    .ag-terms td:last-child,\r\n    .ag-terms th:last-child {\r\n      text-align: right;\r\n      white-space: nowrap;\r\n    }\r\n\r\n    .ag-terms__small {\r\n      color: var(--ag-muted);\r\n      font-size: .92rem;\r\n    }\r\n\r\n    .ag-terms a {\r\n      color: inherit;\r\n      text-underline-offset: 3px;\r\n    }\r\n\r\n    @media (max-width: 640px) {\r\n      .ag-terms {\r\n        padding-inline: 18px;\r\n      }\r\n\r\n      .ag-terms__notice {\r\n        padding: 17px 18px;\r\n      }\r\n    }\r\n  <\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461e7e1 elementor-widget elementor-widget-text-editor\" data-id=\"461e7e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"ag-terms\"><header class=\"ag-terms__header\"><p class=\"ag-terms__intro\">These terms govern the rental and supply of professional wireless tour guide and communication equipment by the company providing the AudioGuide service (the \u201cSupplier\u201d) to travel agencies, tour guides and organisers of excursions, conferences or other organised activities (the \u201cCustomer\u201d).<\/p><div class=\"ag-terms__notice\"><p><strong>Important:<\/strong> Submitting an enquiry through the website does not confirm a booking.<br \/>A booking is confirmed only after written confirmation of availability, acceptance of the quote and agreement on the terms of the specific rental.<\/p><\/div><\/header><section id=\"antikeimeno\"><h2>1. Scope and acceptance of the terms<\/h2><p>These Terms &amp; Conditions apply to every rental of transmitters, receivers, microphones, earpieces, charging cases, transport bags and other related equipment supplied by the Supplier.<\/p><p>Final confirmation of the rental requires acceptance of the relevant quote and these terms. Any specific terms stated in a quote or booking confirmation take precedence for that rental, provided both parties have agreed to them in writing.<\/p><\/section><section id=\"xreoseis\"><h2>2. Charges, invoicing and payment<\/h2><h3>Types of rental<\/h3><p>Charges are determined by the agreed quote, the number and type of devices, and the duration of use.<\/p><ul><li><strong>Single tour:<\/strong> covers one-off or one-day use of the equipment.<\/li><li><strong>Multi-day excursion:<\/strong> covers use over more than one day, charged per day of use until the equipment is returned, in accordance with the agreed quote.<\/li><\/ul><h3>Invoicing<\/h3><p>Invoices are normally issued on the next working day after the agreed use has ended, unless the quote or rental confirmation states otherwise.<\/p><h3>Payment<\/h3><p>The Customer must pay the invoiced amount by bank transfer within fifteen (15) days of the invoice date. The Customer is responsible for all bank charges.<\/p><\/section><section id=\"efthyni\"><h2>3. Responsibility, loss or damage to equipment<\/h2><h3>Responsibility during the rental<\/h3><p>From handover until return, the Customer is responsible for the safekeeping and proper use of the equipment by their staff, associates and group participants.<\/p><p>In the event of loss, theft or damage beyond normal wear and tear from proper use, the Customer must reimburse the Supplier for the cost of repair or replacement.<\/p><h3>Replacement costs<\/h3><div class=\"ag-terms__table-wrap\"><table><thead><tr><th scope=\"col\">Equipment<\/th><th scope=\"col\">Replacement charge<\/th><\/tr><\/thead><tbody><tr><td>Portable transmitter (guide\u2019s device)<\/td><td>\u20ac100 + VAT<\/td><\/tr><tr><td>Portable receiver (participant\u2019s device)<\/td><td>\u20ac60 + VAT<\/td><\/tr><tr><td>Guide\u2019s microphone<\/td><td>\u20ac20 + VAT<\/td><\/tr><tr><td>Equipment transport bag<\/td><td>\u20ac120 + VAT<\/td><\/tr><tr><td>Charging case<\/td><td>\u20ac400 + VAT<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ag-terms__small\">The above charges apply to loss or damage that requires replacement of the item concerned. Where repair is possible, the final charge may be limited to the actual cost of repair.<\/p><h3>Inspection and settlement<\/h3><p>After return, the quantity and condition of the equipment are checked. Any missing items or damage are reported to the Customer. The relevant charges are finalised in consultation with the Customer and invoiced with the rental or separately.<\/p><h3>Returning the equipment<\/h3><p>The Customer must collect and return all equipment received, together with its accessories and transport packaging, in the condition in which it was supplied, allowing for normal wear and tear from proper use.<\/p><\/section><section id=\"akyroseis\"><h2>4. Cancellation policy<\/h2><h3>Cancelling a confirmed booking<\/h3><p>If a confirmed booking is cancelled within the period specified in the quote or confirmation as \u201clast-minute cancellation\u201d, and there is no serious, documented reason or force majeure event, the Supplier reserves the right to charge 75% of the total agreed rental value.<\/p><h3>Force majeure<\/h3><p>No cancellation charge applies where cancellation results from a force majeure event that makes the service objectively impossible to provide, such as extreme weather, strikes, fires, earthquakes, terrorist acts or emergency government decisions.<\/p><p>The party invoking a force majeure event must inform the other party as soon as possible.<\/p><\/section><section id=\"kratisi-paradosi\"><h2>5. Booking, delivery and collection procedure<\/h2><h3>Notice periods<\/h3><p>The Customer must confirm their final requirements in writing \u2014 number of devices, allocation per guide or speaker, and delivery and collection location and time \u2014 at least:<\/p><ul><li><strong>24 hours in advance<\/strong> for use within Crete.<\/li><li><strong>72 hours in advance<\/strong> for use outside Crete.<\/li><\/ul><p>Changes after these deadlines can be accommodated subject to equipment availability and operational feasibility.<\/p><h3>Delivery time<\/h3><p>Delivery is scheduled so that the equipment reaches the agreed meeting point no later than ten (10) minutes before the scheduled departure time, unless otherwise agreed or an event outside the Supplier\u2019s reasonable control occurs.<\/p><h3>Transport costs<\/h3><p>Delivery and collection within the city limits of Heraklion incur no transport charges. For delivery or collection outside these limits, the Customer bears the transport costs communicated before confirmation of the rental.<\/p><\/section><section id=\"xrhsh-ygieinh\"><h2>6. Use, hygiene and safety rules<\/h2><h3>Equipment condition<\/h3><p>Equipment is supplied fully operational, charged and cleaned in accordance with the Supplier\u2019s preparation procedure before each new rental.<\/p><h3>Use by different people<\/h3><p>For hygiene reasons, the same equipment must not be reused by a different person until the prescribed cleaning and disinfection procedure has been completed. For multi-day use, we recommend keeping each device with the same user wherever possible.<\/p><h3>Multi-day excursions<\/h3><p>Where required, the Supplier provides the necessary charging equipment.<br \/>The Customer is responsible for correctly recharging, storing and organising the devices between days of use, in accordance with the instructions provided.<\/p><h3>Proper use<\/h3><p>End users and the Customer\u2019s staff must use and store the equipment in accordance with the operating instructions and avoid use that may cause damage, loss or malfunction.<\/p><\/section><section id=\"gdpr\"><h2>7. Confidentiality and personal data protection<\/h2><h3>Confidentiality<\/h3><p>Commercial, financial and personal information disclosed during the cooperation is used only to provide the agreed service and is treated with the required confidentiality.<\/p><h3>Personal data<\/h3><p>The Supplier processes only the personal data necessary for communication, handling the enquiry, carrying out the rental, invoicing and fulfilling any legal obligations.<\/p><p>Personal data of travellers or participants is not normally required. The Customer must not disclose health data or other special categories of personal data unless this is strictly necessary for a specific purpose and there is an appropriate lawful basis for processing it.<\/p><p>Personal data is retained only for as long as necessary for the purpose for which it was collected or as required by applicable law, and is then deleted or anonymised where possible.<\/p><p>Further information about personal data processing is provided in our\u00a0<a href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p><\/section><section id=\"dikaio\"><h2>8. Applicable law and dispute resolution<\/h2><p>These terms are governed by Greek law. The parties shall make every reasonable effort to resolve amicably any dispute arising from the interpretation or performance of the rental.<\/p><p>If an amicable resolution cannot be reached, the courts at the Supplier\u2019s registered office have jurisdiction, unless a mandatory legal provision states otherwise.<\/p><\/section><section id=\"telikes-diataxeis\"><h2>9. Final provisions<\/h2><p>Any specific agreement, deviation or additional term is valid only if agreed in writing. If any of these terms is found to be invalid or unenforceable, the remaining terms continue to apply.<\/p><p>For each rental, the accepted quote, written confirmation and these terms together form the agreement between the Supplier and the Customer.<\/p><\/section><\/article><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0395\u03bd\u03bf\u03b9\u03ba\u03af\u03b1\u03c3\u03b7 \u03b5\u03be\u03bf\u03c0\u03bb\u03b9\u03c3\u03bc\u03bf\u03cd \u038c\u03c1\u03bf\u03b9 &amp; \u03c0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b5\u03bd\u03bf\u03b9\u03ba\u03af\u03b1\u03c3\u03b7\u03c2 \u03b5\u03be\u03bf\u03c0\u03bb\u03b9\u03c3\u03bc\u03bf\u03cd \u039f\u03b9 \u03c0\u03b1\u03c1\u03cc\u03bd\u03c4\u03b5\u03c2 \u03cc\u03c1\u03bf\u03b9 \u03b4\u03b9\u03ad\u03c0\u03bf\u03c5\u03bd \u03c4\u03b7\u03bd \u03b5\u03bd\u03bf\u03b9\u03ba\u03af\u03b1\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03c0\u03b1\u03c1\u03bf\u03c7\u03ae \u03b5\u03c0\u03b1\u03b3\u03b3\u03b5\u03bb\u03bc\u03b1\u03c4\u03b9\u03ba\u03bf\u03cd \u03b1\u03c3\u03cd\u03c1\u03bc\u03b1\u03c4\u03bf\u03c5 \u03b5\u03be\u03bf\u03c0\u03bb\u03b9\u03c3\u03bc\u03bf\u03cd \u03be\u03b5\u03bd\u03ac\u03b3\u03b7\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1 \u03c0\u03bf\u03c5 \u03c0\u03b1\u03c1\u03ad\u03c7\u03b5\u03b9 \u03c4\u03b7\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b1 AudioGuide (\u03b5\u03c6\u03b5\u03be\u03ae\u03c2 \u00ab\u03a0\u03c1\u03bf\u03bc\u03b7\u03b8\u03b5\u03c5\u03c4\u03ae\u03c2\u00bb) \u03c0\u03c1\u03bf\u03c2 \u03c4\u03bf\u03c5\u03c1\u03b9\u03c3\u03c4\u03b9\u03ba\u03ac \u03b3\u03c1\u03b1\u03c6\u03b5\u03af\u03b1, \u03be\u03b5\u03bd\u03b1\u03b3\u03bf\u03cd\u03c2, \u03b4\u03b9\u03bf\u03c1\u03b3\u03b1\u03bd\u03c9\u03c4\u03ad\u03c2 \u03b5\u03ba\u03b4\u03c1\u03bf\u03bc\u03ce\u03bd, \u03c3\u03c5\u03bd\u03b5\u03b4\u03c1\u03af\u03c9\u03bd \u03ae \u03ac\u03bb\u03bb\u03c9\u03bd \u03bf\u03c1\u03b3\u03b1\u03bd\u03c9\u03bc\u03ad\u03bd\u03c9\u03bd \u03b4\u03c1\u03ac\u03c3\u03b5\u03c9\u03bd (\u03b5\u03c6\u03b5\u03be\u03ae\u03c2 \u00ab\u03a0\u03b5\u03bb\u03ac\u03c4\u03b7\u03c2\u00bb). \u03a3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03cc: \u0397 \u03c5\u03c0\u03bf\u03b2\u03bf\u03bb\u03ae \u03b1\u03b9\u03c4\u03ae\u03bc\u03b1\u03c4\u03bf\u03c2 \u03bc\u03ad\u03c3\u03c9 \u03c4\u03b7\u03c2 \u03b9\u03c3\u03c4\u03bf\u03c3\u03b5\u03bb\u03af\u03b4\u03b1\u03c2 \u03b4\u03b5\u03bd \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03bf\u03c1\u03b9\u03c3\u03c4\u03b9\u03ba\u03ae \u03ba\u03c1\u03ac\u03c4\u03b7\u03c3\u03b7.\u0397 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_xspeed_no_cache":false,"_xspeed_expiry_hours":0,"footnotes":""},"class_list":["post-271","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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