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Personal data

Privacy & Cookies Policy

This Policy explains what personal data may be collected through the AudioGuide website, how it is used, how long it is
retained and what rights you have under applicable
personal data protection legislation.

AudioGuide collects only the data needed for communication, handling enquiries, preparing quotes and providing the agreed services.

1. Introduction

Protecting the personal data and privacy of website visitors is an important priority for AudioGuide.

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 — GDPR, Greek Law 4624/2019 and, where applicable, Greek Law 3471/2006 on electronic communications and the use of cookies.

2. Data controller

The controller responsible for processing personal data collected through the website is:

ΠΡΕΜΙΟΥΜ ΣΥΣΤΗΜΑΤΑ ΠΕΡΙΗΓΗΣΗΣ ΜΟΝ. Ι.Κ.Ε. (Premium Tour Systems Single-Member Private Company)
Distinctive title: PGS AUDIOGUIDING SYSTEMS MON I.K.E.
Service / trading name: AudioGuide

Tax identification number (AFM): 801531228
Tax office: Heraklion
GEMI registration number: 158611727000
Registered office: Heraklion, Crete

Email: listen@audioguide.gr
Phone: 2813 027020
Mobile: 690 7958873

For any matter concerning the protection of your personal data, please contact us at the email address above.

3. Data collected through the Contact form

Visitors do not need to create an account on the website. Personal data is mainly collected when you choose to contact us or submit a rental enquiry.

The Contact form may collect:

  • full name,
  • email address,
  • phone number, if provided,
  • subject of the enquiry,
  • message content,
  • any other information you choose to include in your message.

We use this data to review and respond to your enquiry.

4. Data collected for a rental enquiry

When you request availability or a quote through the Rental form, we may collect:

  • full name,
  • company or organisation, where applicable,
  • email,
  • phone number,
  • date or dates of use,
  • location or venue,
  • number of participants,
  • type of activity or use,
  • number of guides or speakers,
  • delivery and collection requirements,
  • special requirements or information relating to the rental.

We use this information to check availability, configure the right equipment and prepare a quote and, if you proceed, to carry out the agreed rental.

Submitting the form does not confirm a booking.
A booking is confirmed only once availability has been checked and the quote and rental terms have been agreed.

5. Data relating to participants

Providing the standard AudioGuide service does not require the collection of personal data relating to the participants, travellers or visitors who use the equipment.

Please do not send us health data or other special categories of personal data relating to third parties unless this is strictly necessary for a specific purpose and there is an appropriate lawful basis for sharing it.

6. How we use the data

Personal data may be used for:

  • responding to questions and contact enquiries,
  • checking equipment availability,
  • preparing and sending a quote,
  • organising and carrying out a rental,
  • delivering and collecting equipment,
  • issuing the required tax documents,
  • financial and accounting administration of our business relationship,
  • customer service and support,
  • website security and proper operation,
  • compliance with legal, tax or regulatory obligations.

Data submitted through the contact and rental forms is not used to send advertising or promotional messages without a separate lawful basis or consent.

7. Lawful basis for processing

Taking steps before entering into a contract or performing a contract

When you request a quote, ask us to check availability or proceed with equipment rental.

Compliance with a legal obligation

For data that must be retained for accounting, tax or other legal purposes.

Legitimate interests

Where necessary for the proper operation of the service, website security, prevention of misuse or management of business communications, provided the data subject’s rights and freedoms do not override those interests.

Consent

Where required, such as for the use of non-essential cookies or similar technologies.

8. Data retention periods

Personal data is retained only for as long as necessary for the purpose for which it was collected.

  • Enquiries that do not lead to a business relationship are retained only for a reasonable period needed to manage and conclude the communication.
  • Data relating to rental arrangements and contractual relationships may be retained for as long as necessary to perform the contract and address potential claims.
  • Tax and accounting records are retained for the period required by applicable law.
  • Technical data and security logs are retained for a limited period, depending on their purpose and security requirements.

Once the required retention period has ended, the data is deleted or anonymised where technically and legally possible.

9. Who may access the data

Only those who need to process personal data to provide the service have access to it.

Depending on the circumstances, access may be given to:

  • website hosting and technical support providers,
  • email service providers,
  • accountants or tax advisers,
  • transport or delivery partners, only where needed to carry out
    a rental,
  • technology service providers required for the operation of the
    website,
  • public authorities, where required by law.

Partners processing data on our behalf receive only the information necessary to provide the relevant service.

10. Data security

We take appropriate technical and organisational measures to protect personal data against:

  • unauthorised access,
  • loss,
  • alteration,
  • destruction,
  • unlawful use or disclosure.

No electronic system can be considered completely secure. We therefore apply safeguards appropriate to the nature of the data and the potential risks.

11. Your rights

Under the GDPR, where applicable, you have the right to:

  • access your personal data,
  • rectify inaccurate or incomplete information,
  • erase your data,
  • restrict processing,
  • object to processing,
  • data portability your data,
  • withdraw your consent, where processing is based
    on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at listen@audioguide.gr.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority.

12. Cookies

What are cookies?

Cookies are small data files stored on your device when you visit a website.

They are used for purposes including website operation, storing user preferences and security and, with consent, measuring website traffic or enabling other third-party service functions.

Cookies that are strictly necessary for the website to operate may be used without prior consent. For other cookies, prior consent is requested where required by law.

13. Cookie categories

Strictly necessary cookies

These are essential for the website’s basic and secure operation.
They may be used for:

  • website operation,
  • security,
  • protection against malicious use,
  • storing your cookie preferences.

They cannot be disabled through the consent mechanism when they are strictly necessary for the service to operate.

Analytics cookies

Where used, these help us understand how visitors use the website, such as which pages they visit and how they interact with them.

They are not activated before the user gives consent where their use requires consent.

Third-party service cookies

Some website functions may be provided by third parties, such as embedded maps, videos or other external services. These services may use their own cookies or similar technologies.

Where consent is required, these services are not activated until you have made your choice.

Advertising cookies

AudioGuide does not need advertising cookies for the website’s basic operation.

If advertising, remarketing or profiling technologies are used in future, they will be activated only after prior consent, and this Policy will be updated accordingly.

14. Managing cookie preferences

A cookie management mechanism may appear when you first visit the website.

You can use it to:

  • accept all optional cookies,
  • reject optional cookies,
  • choose specific categories,
  • change or withdraw your choice later.

Rejecting non-essential cookies should not prevent access to the website’s basic content and functions.

15. Detailed cookie list

The exact list of cookies used by the website should be displayed through the consent management mechanism and include the following for each cookie:

  • name,
  • provider,
  • purpose,
  • category,
  • duration,
  • whether it is a first-party or third-party cookie.

The list may change when technical services are added to or removed from the website.

17. Changes to this Policy

This Privacy & Cookies Policy may be updated when there are changes to:

  • the website’s operation,
  • how personal data is processed,
  • the technology services used,
  • applicable legislation.

The latest version will always be available on the website.

Last updated: 25/08/2026